CAPSTONE
Spring 2021
The Certified Administrative Professional (CAP) is the most comprehensive certification available to administrative professionals. It assesses a wide variety of topics, and for good reason – admin roles encompass a lot of skills and duties! But that can sometimes feel overwhelming. CAPstone is a fantastic resource, whether you are preparing to take the exam or already have your CAP and want to further your knowledge in a specific topic or domain.
If you are preparing to take the exam, CAP Study Bootcamp is a resource to not only provide study time with subject matter experts in each of the 6 domains, but also study opportunities with a community of your peers in a similar place in their certification journey.
Each of the available specialty certificates provide focused training in a specific area or domain. Whether that topic is already part of your role and you’re looking to become more efficient or you want to prepare to move into a new role, specialties are amazing training to make you the best you can be!
All content is available through Learn@IAAP, our online learning platform, and live virtual calls are hosted in Zoom.
February 22, 2021
9:00 – 11:00 a.m. Central Time
1:00 – 2:30 p.m. Central Time
3:00 – 3:30 p.m. Central Time
February 23, 2021
9:00 – 10:30 a.m. Central Time
1:00 – 2:30 p.m. Central Time
February 24, 2021
9:00 – 11:00 a.m. Central Time
1:00 – 2:30 p.m. Central Time
3:00 – 3:30 p.m. Central Time
February 8, 2021 – April 2, 2021
(see specific details and dates and times of once-weekly live calls on each of the specific registration links)
Project Management Registration
Organizational Management Registration
Bootcamp
IAAP Members
$600
Nonmembers
$800
Specialties
IAAP Members
$750
Nonmembers
$950

- Tina Nee, CAP, Assistant to the Executive Director, Bill Wyatt

- Cindy Tietz, CAP, MEP, Administrative Coordinator to the Dean University of Tennessee Extension

- Heather Ladiski, CAP, MEP, OM, PM, Midwest Collaborative for Library Services

- Michelle Crist, CAP, OM, TA, Executive Assistant Douglas County Economic Development Authority

- Cindy McGinley, CAP, PM, TA, Administrative Assistant, Langan

- Courtney Williams, CAP, Executive Assistant City of West Fargo

- Mary Lynn Spedding, CAP, Office Manager, Health Strategies Group

- Joy Wilkie, CAP, Administrative Asst. to Idaho National Laboratory Fire Dept.

- Kim Humphrey, Executive Assistant, Clarity Services, A part of Experian

- Janaya Lieberknecht, CAP, Sr. Administrative Professional City of Greeley Wastewater Treatment
Participants have 4 options to choose from at Virtual CAPstone 2021:
- CAP Study Bootcamp
A 2 1/2-day intensive study bootcamp for those planning to take the CAP exam *
- Human Resources Specialty Certificate
An 8-week workshop covering HR-related duties and training to expand your knowledge and career opportunities. +
- Organizational Management Specialty Certificate
A real-world 8-week offering focusing on communication skills, teamwork strategies, and organizational behavior+
- Project Management Specialty Certificate
An 8-week interactive workshop covering the ins and outs of project management and training to expand your career opportunities and skill set +
- CAP Study
Bootcamp - Human Resources Specialty Certificate
- Organizational Management Specialty Certificate
- Project Management Specialty Certificate
Planning to take the CAP exam in 2021? Studying for an exam can be intimidating and overwhelming, especially if you are preparing on your own. CAP Study Bootcamp is a great way to join your fellow test-takers to connect, share knowledge, and study as a group. Bootcamp also provides dedicated time for self-study, the opportunity to learn from subject matter experts, studying tips, and tools to combat test anxiety from CAP holders.
Unlike in school, when knowledge was delivered by an instructor and you were then tested on that knowledge, certification assesses the knowledge you already possess; this is why there are eligibility requirements to take the CAP exam. Studying helps you put the correct names to theories and concepts you use every day, as well helps you brush up on skills you may not use on a regular basis.
The CAP Study Bootcamp allows you to interact in small group cohorts with fellow test takers, as well as ask quesitons of the domain experts from each of the 6 domains. Cohorts will have the opportunity to learn from and ask questions to the domain experts, share knowledge as a group, and spend dedicated time on personal self-study.
Individuals participating in Bootcamp MUST read through the CAP Study Guide and have a working knowledge of the 6 Domains before attending. Both the hard copy and the SmartBook digital option (which includes quizzes, highlighting features, and more) are available at a discount with conference registration.
CAP Exam Domains:
This course is for you if you currently handle HR-related duties and desire more training or if you aspire to expand your knowledge and career opportunities. Even if you don’t currently have HR responsibilities, the HR Specialty Certificate will provide insights about workplace trends and how they may impact you. Have you ever wondered about what goes on ‘behind the scenes’ in field of HR or what an HR Business Partner (HRBP) does? Find out in this course!
The employee lifecycle is about Attracting, Engaging, Developing, Rewarding and Retaining talent. This practical, interesting and interactive course will provide you with a well-rounded understanding of each of the functions of HR. Actual lessons learned, situations, stories and cases will be referenced to further enhance your learning and understanding. You and your peers will then apply your knowledge on how you would handle specific cases.
Human Resources Overview
- Attract, Engage, Develop, Retain, Reward
- The Employee Lifecycle
- HR Organizational Structures and Job Roles
HR Disciplines
- Talent Acquisition & Onboarding
- Diversity & Inclusion
- Total Rewards – Benefits, Compensation, Employee Experience
- Employee & Labor Relations
- Performance Management & Coaching
- HR Technology
- Learning & Development
- Policies
- HR Analytics/Metrics
- Communications
- HR Projects
Payroll
- Timekeeping
- Overtime Pay
- Minimum Wage
- Pay Transparency
- Paycheck Distribution
- Employee v. Independent Contractor (Contingent Workers)
Legal Compliance (U.S.)*
- Discrimination & Harassment
- Equal Pay
- Family & Medical Leave Act (FMLA)
- HIPAA (privacy)
- ERISA (how plans are governed)
- Americans With Disabilities Act (ADA)
- Workers’ Compensation / OSHA
- Reporting / Notices / Recordkeeping
Current Trends in the Workforce
- Generations in the Workforce
- Demographic Shifts
- Talent & Skill Gaps
- Transformation
Partnering with HR
- Building Trust
- Strategic Partner Skills/Business Acumen
- Events and Projects
- Organizational Initiatives
- Change Management Techniques
- Self-Development Resources
Course Assessment / Case Studies
HR Specialty Certificate Course Outcomes:
- Gain a practical understanding about how each of the HR disciplines fit together in the employee lifecycle
- Engage in interactive discussions around real-life workplace situations
- Learn about laws and potential compliance issues
- Become up-to-date with current trends in the workplace
- Identify ways you can benefit by successfully partnering with HR
- Create a personalized career development plan
Please note: Information provided should not be construed as legal advice and is for educational purposes only.
Are your days filled with juggling projects, staff, customers, and your “day job”? Do you need some help engaging your teams, staff, and colleagues in various activities related to your projects? Do you need to improve communication with staff, colleagues, management, vendors and business partners?
Welcome to Project Management!
Project management is the activity of planning, organizing, and managing tasks and people to achieve the specific goals of a project. This training session will provide the foundational skills associated with structured project-management programs and the effective use of tools and techniques to help manage project activities.
Attending this project management training session will help you to:
This Organizational Management (OM) Specialty Certificate course is exclusively for active Certified Administrative Professionals (CAP) designees and offers a deep dive into the follow topic areas:
- Organizational Behavior
- Compelling Communication
- Effective Teamwork Skills
- Strategic Planning
Course Objective: To enhance your supervisory and leadership skills to further grow professionally through increased knowledge and application of organizational behavior, communication, teamwork, and strategic planning abilities in the workplace.
Organizational Behavior
- Distinguish between intrapersonal and interpersonal behavior and their impact on your professional advancement
- Interpret the effect diversity has on an organization’s success and future growth
- Explain how personality types affect communication styles, professional interactions, and then employ professional communication strategies to meet individual needs
- Employ professional communication to impart influence in the workplace
- Analyze conflict resolution strategies and implement in professional situations
- Examine how organization’s and individual’s benefit when employees work in teams
- Demonstrate how to build and maintain a high performing team and manage difficult behavior in team environments
- Describe the importance of processes and procedures in strategic planning
- Demonstrate how to develop a strategic plan to facilitate positive organizational change
Project Management Registration Organizational Management Registration
Sending a group of admins from the same company?
Enjoy a corporate discount!

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