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 Spring 2021

The Certified Administrative Professional (CAP) is the most comprehensive certification available to administrative professionals. It assesses a wide variety of topics, and for good reason – admin roles encompass a lot of skills and duties! But that can sometimes feel overwhelming. CAPstone is a fantastic resource, whether you are preparing to take the exam or already have your CAP and want to further your knowledge in a specific topic or domain.

If you are preparing to take the exam, CAP Study Bootcamp is a resource to not only provide study time with subject matter experts in each of the 6 domains, but also study opportunities with a community of your peers in a similar place in their certification journey.

Each of the available specialty certificates provide focused training in a specific area or domain. Whether that topic is already part of your role and you’re looking to become more efficient or you want to prepare to move into a new role, specialties are amazing training to make you the best you can be!

All content is available through Learn@IAAP, our online learning platform, and live virtual calls are hosted in Zoom.

February 22, 2021
9:00 – 11:00 a.m. Central Time
1:00 – 2:30 p.m. Central Time
3:00 – 3:30 p.m. Central Time

February 23, 2021
9:00 – 10:30 a.m. Central Time
1:00 – 2:30 p.m. Central Time

February 24, 2021
9:00 – 11:00 a.m. Central Time
1:00 – 2:30 p.m. Central Time
3:00 – 3:30 p.m. Central Time

February 8, 2021 – April 2, 2021
(see specific details and dates and times of once-weekly live calls on each of the specific registration links)

Human Resource Registration

Project Management Registration

Organizational Management Registration

Download Brochure

IAAP Members

IAAP Members

  Download Brochure
"Attending bootcamp was the best thing I could’ve done. It was a type of cliff-notes version of the material and helped me to formulate a realistic plan of attack for the four weeks I had before sitting for the exam. Bootcamp was also great in the creation of the cohorts (I still keep in touch with mine), and I loved the intimacy of the breakouts with each of the SMEs. Having small groups and the undivided attention of the subject matter expert was so beneficial to the success of bootcamp. The ability to ask questions in a small group setting was very comfortable."
- Tina Nee, CAP, Assistant to the Executive Director, Bill Wyatt
"When I take time out of my workday to go to training it had better make my work more efficient and give me knew methods and ideas to utilize. I don't want fluff! The MEP training was that in spades! I would recommend this training and event for all those that take training seriously and still like to have fun."
- Cindy Tietz, CAP, MEP, Administrative Coordinator to the Dean University of Tennessee Extension
"CAPstone is a wonderful opportunity to get an intense crash course on subject matter that is crucial for those who want to take their administrative professional career to the next level."
- Heather Ladiski, CAP, MEP, OM, PM, Midwest Collaborative for Library Services
"Adding these additional certificates to my arsenal will assist me in being the best Executive Assistant that I can be."
- Michelle Crist, CAP, OM, TA, Executive Assistant Douglas County Economic Development Authority
"The education at CAPstone surpassed all my expectations. On top of having 2 1/2 days with outstanding instructors, I was able to network with like-minded professionals. There is something incredibly empowering to be among "my people!"
- Cindy McGinley, CAP, PM, TA, Administrative Assistant, Langan
"CAPstone was a great way for me to gain a better idea of which domains I needed to spend more time studying, and which ones I was more confident with. The time I was able to spend with the Subject Matter Experts was extremely valuable! I would definitely recommend CAPstone; IAAP staff were very accommodating and made sure we as attendees were getting the most out of our experience at Bootcamp!"
- Courtney Williams, CAP, Executive Assistant City of West Fargo
"I cannot say enough great things about the "CAPstone experience." The confidence I gained, not only in learning the subject matter, but also about the test-taking process, the grading process, and what to expect afterwards, is priceless. I also met some awesome people and made some new friends. I recommend this conference to anyone thinking about taking the CAP exam."
- Mary Lynn Spedding, CAP, Office Manager, Health Strategies Group
"CAPstone-Kansas City 2019 was a great opportunity to prepare for the CAP exam, while meeting new friends! The Domain SMEs were very informative, interactive, and helpful. I now feel more equipped for my test!"
- Joy Wilkie, CAP, Administrative Asst. to Idaho National Laboratory Fire Dept.
"Definitely worth attending if you are serious about attaining your CAP designation. I was able to meet and create new friendships with other peers who are also in my study group. Loved the interaction at our table and having the opportunity to share all of our thoughts and ideas when it came to learning the BOK material."
- Kim Humphrey, Executive Assistant, Clarity Services, A part of Experian
"I wasn't sure what to expect from CAPstone Bootcamp. Once I got there I found myself getting more and more comfortable. I was able to network with some of my fellow attendees and get to know them Sunday night; making Monday morning easier to adjust to working with a group of people that I had never met. When we met with the SME's it was very open and no pressure. Each SME taught a different way, which was great for switching things up throughout the day. I really enjoyed the networking and the learning opportunities I experienced."
- Janaya Lieberknecht, CAP, Sr. Administrative Professional City of Greeley Wastewater Treatment

Participants have 4 options to choose from at Virtual CAPstone 2021:

Planning to take the CAP exam in 2021? Studying for an exam can be intimidating and overwhelming, especially if you are preparing on your own. CAP Study Bootcamp is a great way to join your fellow test-takers to connect, share knowledge, and study as a group. Bootcamp also provides dedicated time for self-study, the opportunity to learn from subject matter experts, studying tips, and tools to combat test anxiety from CAP holders.

what is bootcamp

       (click to enlarge)

Unlike in school, when knowledge was delivered by an instructor and you were then tested on that knowledge, certification assesses the knowledge you already possess; this is why there are eligibility requirements to take the CAP exam. Studying helps you put the correct names to theories and concepts you use every day, as well helps you brush up on skills you may not use on a regular basis.

The CAP Study Bootcamp allows you to interact in small group cohorts with fellow test takers, as well as ask quesitons of the domain experts from each of the 6 domains. Cohorts will have the opportunity to learn from and ask questions to the domain experts, share knowledge as a group, and spend dedicated time on personal self-study.

Individuals participating in Bootcamp MUST read through the CAP Study Guide and have a working knowledge of the 6 Domains before attending. Both the hard copy and the SmartBook digital option (which includes quizzes, highlighting features, and more) are available at a discount with conference registration.

CAP Exam Domains:

  • Organizational Communication
  • Business Writing and Document Production
  • Technology and Information Distribution
  • Office and Records Management
  • Event and Project Management
  • Operational Functions
  • This course is for you if you currently handle HR-related duties and desire more training or if you aspire to expand your knowledge and career opportunities. Even if you don’t currently have HR responsibilities, the HR Specialty Certificate will provide insights about workplace trends and how they may impact you. Have you ever wondered about what goes on ‘behind the scenes’ in field of HR or what an HR Business Partner (HRBP) does? Find out in this course!

    The employee lifecycle is about Attracting, Engaging, Developing, Rewarding and Retaining talent. This practical, interesting and interactive course will provide you with a well-rounded understanding of each of the functions of HR. Actual lessons learned, situations, stories and cases will be referenced to further enhance your learning and understanding. You and your peers will then apply your knowledge on how you would handle specific cases.

    Human Resources Overview

    • Attract, Engage, Develop, Retain, Reward
    • The Employee Lifecycle
    • HR Organizational Structures and Job Roles

    HR Disciplines

    • Talent Acquisition & Onboarding
    • Diversity & Inclusion
    • Total Rewards – Benefits, Compensation, Employee Experience
    • Employee & Labor Relations
    • Performance Management & Coaching
    • HR Technology
    • Learning & Development
    • Policies
    • HR Analytics/Metrics
    • Communications
    • HR Projects


    • Timekeeping
    • Overtime Pay
    • Minimum Wage
    • Pay Transparency
    • Paycheck Distribution
    • Employee v. Independent Contractor (Contingent Workers)

    Legal Compliance (U.S.)*

    • Discrimination & Harassment
    • Equal Pay
    • Family & Medical Leave Act (FMLA)
    • HIPAA (privacy)
    • ERISA (how plans are governed)
    • Americans With Disabilities Act (ADA)
    • Workers’ Compensation / OSHA
    • Reporting / Notices / Recordkeeping

    Current Trends in the Workforce

    • Generations in the Workforce
    • Demographic Shifts
    • Talent & Skill Gaps
    • Transformation

    Partnering with HR

    • Building Trust
    • Strategic Partner Skills/Business Acumen
    • Events and Projects
    • Organizational Initiatives
    • Change Management Techniques
    • Self-Development Resources

    Course Assessment / Case Studies

    HR Specialty Certificate Course Outcomes:

    • Gain a practical understanding about how each of the HR disciplines fit together in the employee lifecycle
    • Engage in interactive discussions around real-life workplace situations
    • Learn about laws and potential compliance issues
    • Become up-to-date with current trends in the workplace
    • Identify ways you can benefit by successfully partnering with HR
    • Create a personalized career development plan

    Please note: Information provided should not be construed as legal advice and is for educational purposes only.

    Are your days filled with juggling projects, staff, customers, and your “day job”? Do you need some help engaging your teams, staff, and colleagues in various activities related to your projects? Do you need to improve communication with staff, colleagues, management, vendors and business partners?

    Welcome to Project Management!

    Project management is the activity of planning, organizing, and managing tasks and people to achieve the specific goals of a project. This training session will provide the foundational skills associated with structured project-management programs and the effective use of tools and techniques to help manage project activities.

    Attending this project management training session will help you to:

  • Identify and manage project goals, objectives and risks
  • Establish a comprehensive communication plan for everyone involved in the project
  • Develop schedules using various resources – staff, consultants, volunteers, vendors
  • Determine success criteria and quality standards
  • Introduce techniques in helping staff, volunteers and customers adapt to change
  • This Organizational Management (OM) Specialty Certificate course is exclusively for active Certified Administrative Professionals (CAP) designees and offers a deep dive into the follow topic areas:

    • Organizational Behavior
    • Compelling Communication
    • Effective Teamwork Skills
    • Strategic Planning

    Course Objective: To enhance your supervisory and leadership skills to further grow professionally through increased knowledge and application of organizational behavior, communication, teamwork, and strategic planning abilities in the workplace.

    Organizational Behavior

    • Distinguish between intrapersonal and interpersonal behavior and their impact on your professional advancement
    • Interpret the effect diversity has on an organization’s success and future growth
    Compelling Communication
    • Explain how personality types affect communication styles, professional interactions, and then employ professional communication strategies to meet individual needs
    • Employ professional communication to impart influence in the workplace
    • Analyze conflict resolution strategies and implement in professional situations
    Effective Teamwork Skills
    • Examine how organization’s and individual’s benefit when employees work in teams
    • Demonstrate how to build and maintain a high performing team and manage difficult behavior in team environments
    Strategic Planning
    • Describe the importance of processes and procedures in strategic planning
    • Demonstrate how to develop a strategic plan to facilitate positive organizational change


    Bootcamp Registration
           Human Resource Registration

    Project Management Registration        Organizational Management Registration

    Download Brochure

    Sending a group of admins from the same company?
    Enjoy a corporate discount!

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    with resources and exciting opportunities!

    *Attendance or participation in this bootcamp does not guarantee a passing score on the exam, nor does it replace the independent learning necessary for success on the CAP exam. Candidates should utilize multiple preparation methods and tools.

    + Attendance at all sessions and a completed final assessment is mandatory to receive the specialty certificate; participants must hold an active CAP to attend. Final assessments are pass/fail and utilize the tools learned throughout the sessions in a final project or presentation.