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 Spring 2021

The Certified Administrative Professional (CAP) is an honor thousands in the admin community have earned. They have benefited from this credential through promotions, raises, professional recognition, personal validation, and much more. Whether you are preparing to take the CAP or have earned the CAP and want to expand your knowledge in a particular domain, CAPstone is for you!

CAPstone 2021 is for those interested in taking the CAP exam or those who hold an active CAP and wish to earn a focused specialty certificate.

Join your peers February 22-24, 2021, at the San Luis Resort Spa & Conference Center in Galveston, Texas, for this incredible opportunity. Class size is limited to ensure personalized learning, so register today!

February 21, 2021
1:00p-5:00p - On-site check-in
5:30p-7:00p - Attendee Reception

February 22, 2021
8:15a-4:15p - All day education (Breakfast & Lunch included)

February 23, 2021
8:15a-4:15p - All day education (Breakfast & Lunch included)

February 24, 2021
8:15a-12:15p - All morning education (Breakfast included)

The San Luis Resort Spa & Conference Center
5222 Seawall Boulevard
Galveston, TX 77551
Hotel Website

Room Rates:
$189 Single/Double

Early bird rate - now until January 15, 2021:
Member: $1,099 | Non-member: $1,299

After January 15, 2021:
Member: $1,199 | Non-member: $1,399

"Attending bootcamp was the best thing I could’ve done. It was a type of cliff-notes version of the material and helped me to formulate a realistic plan of attack for the four weeks I had before sitting for the exam. Bootcamp was also great in the creation of the cohorts (I still keep in touch with mine), and I loved the intimacy of the breakouts with each of the SMEs. Having small groups and the undivided attention of the subject matter expert was so beneficial to the success of bootcamp. The ability to ask questions in a small group setting was very comfortable."
- Tina Nee, CAP, Assistant to the Executive Director, Bill Wyatt
"When I take time out of my workday to go to training it had better make my work more efficient and give me knew methods and ideas to utilize. I don't want fluff! The MEP training was that in spades! I would recommend this training and event for all those that take training seriously and still like to have fun."
- Cindy Tietz, CAP, MEP, Administrative Coordinator to the Dean University of Tennessee Extension
"CAPstone is a wonderful opportunity to get an intense crash course on subject matter that is crucial for those who want to take their administrative professional career to the next level."
- Heather Ladiski, CAP, MEP, OM, PM, Midwest Collaborative for Library Services
"Adding these additional certificates to my arsenal will assist me in being the best Executive Assistant that I can be."
- Michelle Crist, CAP, OM, TA, Executive Assistant Douglas County Economic Development Authority
"The education at CAPstone surpassed all my expectations. On top of having 2 1/2 days with outstanding instructors, I was able to network with like-minded professionals. There is something incredibly empowering to be among "my people!"
- Cindy McGinley, CAP, PM, TA, Administrative Assistant, Langan
"CAPstone was a great way for me to gain a better idea of which domains I needed to spend more time studying, and which ones I was more confident with. The time I was able to spend with the Subject Matter Experts was extremely valuable! I would definitely recommend CAPstone; IAAP staff were very accommodating and made sure we as attendees were getting the most out of our experience at Bootcamp!"
- Courtney Williams, CAP, Executive Assistant City of West Fargo
"I cannot say enough great things about the "CAPstone experience." The confidence I gained, not only in learning the subject matter, but also about the test-taking process, the grading process, and what to expect afterwards, is priceless. I also met some awesome people and made some new friends. I recommend this conference to anyone thinking about taking the CAP exam."
- Mary Lynn Spedding, CAP, Office Manager, Health Strategies Group
"CAPstone-Kansas City 2019 was a great opportunity to prepare for the CAP exam, while meeting new friends! The Domain SMEs were very informative, interactive, and helpful. I now feel more equipped for my test!"
- Joy Wilkie, CAP, Administrative Asst. to Idaho National Laboratory Fire Dept.
"Definitely worth attending if you are serious about attaining your CAP designation. I was able to meet and create new friendships with other peers who are also in my study group. Loved the interaction at our table and having the opportunity to share all of our thoughts and ideas when it came to learning the BOK material."
- Kim Humphrey, Executive Assistant, Clarity Services, A part of Experian
"I wasn't sure what to expect from CAPstone Bootcamp. Once I got there I found myself getting more and more comfortable. I was able to network with some of my fellow attendees and get to know them Sunday night; making Monday morning easier to adjust to working with a group of people that I had never met. When we met with the SME's it was very open and no pressure. Each SME taught a different way, which was great for switching things up throughout the day. I really enjoyed the networking and the learning opportunities I experienced."
- Janaya Lieberknecht, CAP, Sr. Administrative Professional City of Greeley Wastewater Treatment

Participants have 3 options to choose from at CAPstone 2021:

  • CAP Study Bootcamp
    A 2 1/2-day intensive study bootcamp for those planning to take the 2021 CAP exam *
  • NEW! - Business Writing Specialty Certificate
    A hands-on training session on strengthening your communication and making your business writing more influential, effective, and powerful +
  • Project Management Specialty Certificate
    An interactive workshop covering the ins and outs of project management and training to expand your career opportunities and skill set +

All tracks run concurrent, so select the one that's right for you. Those who wish to attend may fill out an interest form. Once your information has been received and verified, you will receive the link to register for CAPstone 2021. Space in each track is limited, so register today!

Planning to take the CAP exam in 2021? Studying for an exam can be intimidating and overwhelming, especially if you are preparing on your own. CAP Study Bootcamp is a great way to join your fellow test-takers to connect, share knowledge, and study as a group. Bootcamp also provides dedicated time for self-study, the opportunity to learn from subject matter experts, studying tips, and tools to combat test anxiety from CAP holders.

what is bootcamp

       (click to enlarge)

Unlike in school, when knowledge was delivered by an instructor and you were then tested on that knowledge, certification assesses the knowledge you already possess; this is why there are eligibility requirements to take the CAP exam. Studying helps you put the correct names to theories and concepts you use every day, as well helps you brush up on skills you may not use on a regular basis.

The CAP Study Bootcamp allows you to interact in small group cohorts with fellow test takers, as well as ask quesitons of the domain experts from each of the 6 domains. Cohorts will have the opportunity to learn from and ask questions to the domain experts, share knowledge as a group, and spend dedicated time on personal self-study.

Individuals participating in Bootcamp MUST read through the CAP Study Guide and have a working knowledge of the 6 Domains before attending. Both the hard copy and the SmartBook digital option (which includes quizzes, highlighting features, and more) are available at a discount with conference registration.

CAP Exam Domains:

  • Organizational Communication
  • Business Writing and Document Production
  • Technology and Information Distribution
  • Office and Records Management
  • Event and Project Management
  • Operational Functions
  • Writing is at the core of an administrative professional’s skill set. Much of your success as an administrative professional depends on the effectiveness of your written communication, whether communicating with the team that you support or with related internal and external stakeholders. This skill is essential not only when you create your own documents, but in copy editing and proofreading the written work of others. In this interactive, 2.5 day course, you’ll learn strategies to plan, write, and revise a variety of your own business documents, including emails, memos, and letters. The course will also cover grammar basics and the skills needed to edit and proofread the work of others with whom you work.

    You’ll have ample opportunities to apply concepts to exercises during the course while getting instructor feedback.


    • Using problem-solving strategies in writing
    • Applying critical thinking to solve the writing problem
    • Analyzing readers and determining objectives
    • Using organization to guide readers
    • Creating flow and using logic
    • Structuring sentences and paragraphs according to how readers read


    • Grammar 101
    • Using language effectively
    • Developing effective proofreading/editing strategies
    • Writing effective emails
    • Using the subject line to your advantage
    • Writing concise memos
    • Writing the various types of business letters

    DAY THREE (Half Day)

    • Effective copy editing
    • Effective proofreading
    • Course recap
    • Course assessment

    Completing this course allows you to:

    • Explain the importance of analyzing audience and purpose
    • Create useful writing strategies
    • Evaluate and modify language use in business documents
    • Write more effective emails, business letters, and business reports
    • Demonstrate various copy editing and proofreading techniques
    • Understand grammar basics and apply them to all phases of writing, editing, and proofreading
    • Writing the various types of business letters
    • Grammar 101

    Are your days filled with juggling projects, staff, customers, and your “day job”? Do you need some help engaging your teams, staff, and colleagues in various activities related to your projects? Do you need to improve communication with staff, colleagues, management, vendors and business partners?

    Welcome to Project Management!

    Project management is the activity of planning, organizing, and managing tasks and people to achieve the specific goals of a project. This training session will provide the foundational skills associated with structured project-management programs and the effective use of tools and techniques to help manage project activities.

    Attending this project management training session will help you to:

  • Identify and manage project goals, objectives and risks
  • Establish a comprehensive communication plan for everyone involved in the project
  • Develop schedules using various resources – staff, consultants, volunteers, vendors
  • Determine success criteria and quality standards
  • Introduce techniques in helping staff, volunteers and customers adapt to change

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    *Attendance or participation in this bootcamp does not guarantee a passing score on the exam, nor does it replace the independent learning necessary for success on the CAP exam. Candidates should utilize multiple preparation methods and tools.

    + Attendance at all sessions and a completed final assessment is mandatory to receive the specialty certificate; participants must hold an active CAP to attend. Final assessments are pass/fail and utilize the tools learned throughout the sessions in a final project or presentation.