kansas city

 Fall 2020

The Certified Administrative Professional is a prestigious honor thousands have earned over the last 15 years. Adding the CAP after your name proves to the world not only that you have the knowledge to be great at your job, but also that you are committed to your profession, success, and lifelong learning.

CAPstone Fall 2020 is exclusively for those taking the CAP exam in Fall 2020 or Spring 2021, or those who hold an active CAP and wish to earn a focused specialty certificate.

Join your peers August 10-12, 2020, at The Westin Kansas City at Crown Center in Kansas City, Missouri, for this incredible opportunity. Class size is limited to ensure personalized learning, so register today!

August 9, 2020
1:00p-5:00p - On-site check-in
5:30p-7:00p - Connecting Reception

August 10 & 11, 2020
8:15a-4:15p - All day education (Breakfast & Lunch included in Registration)

August 12, 2020
8:15a-12:15p - All morning education (Breakfast included in Registration)

The Westin Kansas City at Crown Center

1 East Pershing Road
Kansas City, MO 64108
Hotel Website

Room Rates:
$179 King / $189 Double/Double

Early bird rate - now until July 15, 2020:
Member: $1,099 | Non-member: $1,299

After July 15, 2020:
Member: $1,199 | Non-member: $1,399


Participants have 2 options to choose from at CAPstone Fall 2020:

  • Certification Study Bootcamp
    A 2 1/2-day intensive study bootcamp for those planning to take the Fall 2020 CAP exam or Spring 2021 CAP exam*
  • Technology Applications Specialty Certificate
    A hands-on workshop on various technology platforms and software with an opportunity to earn a TA specialty +

The Specialty Certificate courses are each worth 25 CAP recertification points!

Tracks run concurrent, so select the one that's right for you. Those who wish to attend may fill out an interest form. Once your information has been received and verified, you will receive the link to register for CAPstone Fall 2020. Space in each track is limited, so register today!


"CAPstone was a great way for me to gain a better idea of which domains I needed to spend more time studying, and which ones I was more confident with. The time I was able to spend with the Subject Matter Experts was extremely valuable! I would definitely recommend CAPstone; IAAP staff were very accommodating and made sure we as attendees were getting the most out of our experience at Bootcamp!"
- Courtney Williams, CAP, Executive Assistant City of West Fargo
"The TA track was, by far, the best, most useful training I've ever attended. I immediately started using what I learned in the office the moment I returned. This designation will give me a seat at the table when technology applications are considered."
- Sandy Matejka, CAP, TA, Executive Assistant, Providence St. Joseph Health
"CAPstone-Kansas City 2019 was a great opportunity to prepare for the CAP exam, while meeting new friends! The Domain SMEs were very informative, interactive, and helpful. I now feel more equipped for my test!"
- Joy Wilkie, CAP, Administrative Asst. to Idaho National Laboratory Fire Dept.
"I learned so much in obtaining the Technology Specialty Certificate. I left the conference armed with new ideas, new strategies, and invigorated to return to work and try new things!"
- Monica Rodriguez, CAP, TA, Senior Administrative Assistant, Bohannan Huston, Inc.
"I wasn't sure what to expect from CAPstone Bootcamp. Once I got there I found myself getting more and more comfortable. I was able to network with some of my fellow attendees and get to know them Sunday night; making Monday morning easier to adjust to working with a group of people that I had never met. When we met with the SME's it was very open and no pressure. Each SME taught a different way, which was great for switching things up throughout the day. I really enjoyed the networking and the learning opportunities I experienced."
- Janaya Lieberknecht, CAP, Sr. Administrative Professional City of Greeley Wastewater Treatment
"The presenters were amazing. They were funny, educational, and made the entire seminar worth it. I would attend ANY session they were involved in."
- April Banks, CAP, TA, Port of San Diego
"The TA experience was amazing. Melissa and Neil were just about the best presenters I have ever had the privilege to spend two and half days with. I cannot think of a better investment of my time for my career. I took tools away that will help me support the staff I work with and help me share with the other administrative professionals I work with so they can become better support staff. This has made me a stronger administrative professional. If you can get to the CAPstone the I highly recommend you go."
- Brenda Van Meter, CAP, TA, East Valley Water District

Planning to take the CAP exam in Fall 2020 or Spring 2021? Studying for an exam can be intimidating and overwhelming, especially if you are preparing on your own. CAP Study Bootcamp is a great way to join your fellow test-takers to connect, share knowledge, and study as a group. Bootcamp also provides dedicated time for self-study, the opportunity to learn from subject matter experts, studying tips, and tools to combat test anxiety from CAP holders.

what is bootcamp
       (click to enlarge)

Unlike in school, when knowledge was delivered by an instructor and you were then tested on that knowledge, certification assesses the knowledge you already possess; this is why there are eligibility requirements to take the CAP exam. Studying helps you put the correct names to theories and concepts you use every day, as well helps you brush up on skills you may not use on a regular basis.

The CAP Study Bootcamp allows you to interact in small group cohorts with fellow test takers, as well as engage with content experts from each of the 6 domains. Cohorts will have the opportunity to learn from and ask questions of the domain experts, share knowledge as a group, and spend dedicated time on personal self- study.

Individuals participating in Bootcamp MUST read through the CAP Study Guide and have a working knowledge of the 6 Domains before attending. Both the hard copy and the eReader digital option available at a discount with conference registration.

  CAP Exam Domains:
  • Organizational Communication
  • Business Writing and Document Production
  • Event and Project Management
  • Technology and Information Distribution
  • Office and Records Management
  • Operational Functions

Have you ever found yourself wondering, "How can I keep up with all the applications and technology my organization needs to use? How can I get them to work together? What are the right applications for the right jobs?" The Technology Applications Specialty Certificate offers training in a wide variety of software platforms and applications that you work with daily. This 2 1/2-day course is designed to align your business process challenges with the right collection of tools to maximize efficiency and minimize rework and frustration.

Day One's focus is the Microsoft suite of tools - beginning with desktop applications like Excel, Outlook, and Teams, as well as other Microsoft Cloud tools. Participants will be shown how to integrate Office 365, Teams, OneDrive, and more.

On Day Two, the focus shifts to the G-Suite platform and non-Google/non-Microsoft ecosystem apps like Slack, Trello, Asana, and more. Recent studies show that the average office professional has 10-20 online services available for collaboration and productivity. Getting them to aligned to work the way your organization works is a challenge. You’ll explore tools that help you do just that.

Review will happen on the morning of Day Three and culminate in an assessment project using the tools you've learned.

The TA Specialty Certificate verifies you are up-to-date and ready for not only the current technologies available, but also utilizing those technologies with new ones to function in our virtual world.

  TA Specialty Certificate Course Outcomes:
  • How to select and integrate available tools into business process solutions, such as project management, document production and event coordination
  • Smoothly leverage Microsoft and G Suite tools to facilitate and optimize online collaboration
  • Map the capabilities of various cloud technologies to real-world scenarios
  • How to recognize, evaluate and integrate new technology offerings into your business processes
Meet the Technology Applications Subject Matter Experts (SMEs)

From world-renowned jazz to award winning barbeque, Kansas City has it all. Foodies rejoice in the vast array of top-shelf dining options; art lovers revel in the thriving art scene; shoppers rejoice walking the gorgeous outdoor Plaza; historians take a step back in time at the World War I Museum. Kanas City offer something for everyone in the heart of the Mid-West.

View a variety of things to do in Kansas City:

Things to do around Crown Center:

Crown Center area map:

Resturants near Crown Center:
    Resturant listing

* Attendance or participation in this bootcamp does not guarantee a passing score on the exam, nor does it replace the independent learning necessary for success on the CAP exam. Candidates should utilize multiple preparation methods and tools.


CAPstone INTEREST FORM Download Brochure

Sending a group of admins from the same company?
Take advantage of a corporate discount!

Visit www.iaap-hq.org to stay up-to-date
with resources and exciting opportunities!

*Attendance or participation in this bootcamp does not guarantee a passing score on the exam, nor does it replace the independent learning necessary for success on the CAP exam. Candidates should utilize multiple preparation methods and tools.

**If you need to cancel more than 45 days before the start of the conference, you will receive a refund, minus a $100 administrative fee. You may transfer the registration fee to another conference; for details, view our Event Policy page. Cancellations within 45 days of the start of the conference are not eligible for a refund.

+ Attendance at all sessions and a completed final assessment is mandatory to receive the specialty certificate; participants must hold an active CAP to attend. Final assessments are pass/fail and utilize the tools learned throughout the sessions in a final project or presentation.